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Shipping Guide

How much is shipping?

We offer free shipping on all orders placed on email. International orders vary in shipping cost based on country.

How long does shipping take?

Your order is typically processed and delivered in to 15 business days. In rare circumstances, the package may take up to 25 business days.

For international orders, are there customs fees?

Your purchase price includes Value Added Tax (VAT) for your country, but additional customs may apply upon shipment. You will be responsible for paying any additional taxes to your local government prior to receiving your parcel.

NOTE: European Union customers will not have to pay duties for orders valued under 150 euros.

Can I cancel an order I just placed?

If you’d like to cancel your order, you may request a cancellation within 24 hours at english@sofficine.com. Unfortunately, we are unable to guarantee that we can cancel an order due to immediate processing by our shipping team. If the order has not been shipped out yet, and we’re able to cancel it, we will provide a full refund to the original form of payment used to place the order.

If your order has shipped out, you may request a refund if you have ordered in the United States, U.K. and European Union. Other international customers will be responsible for covering the cost of sending the ordered item back to our facilities to receive a full refund.